Terms & Conditions

Last updated: 26 October 2026

By using Wipinweb's services (website development, SEO, social media management, UI/UX design, graphic design, and other digital services), you are considered to have read, understood, and agreed to the following terms and conditions.

1. Placing an Order

Orders can be placed through the order form on the website or via WhatsApp, with or without creating an account. Project details (materials, references, domain, etc.) provided by the customer form the basis of the work — any errors or incompleteness in the data provided is the customer's responsibility.

2. Pricing and Payment

Service pricing follows the selected package at the time of order. For one-off project services (website, graphic design, article writing, etc.), payment can be made via:

• Full payment upfront, or
• A 50% down payment (DP), with the remaining balance settled once the work is completed and before final delivery

Valid discount codes/vouchers can only be used according to the terms stated on the voucher (validity period, minimum transaction, and usage limit).

3. Our Commitment

Wipinweb operates under the legal entity PT Wipin Tech Group. All payments are made only to the company's official bank account or payment channel — we never ask for a transfer to a personal account. Please be cautious of anyone impersonating our team.

We do not accept fraudulent websites, phishing, online gambling, or any other activity that violates the law — no exceptions. Our clients' trust is our most important asset.

4. Subscription Services (SEO & Social Media Management)

SEO and Social Media Management services are billed monthly according to the selected package and require a minimum contract commitment, as stated on each package's page (SEO: minimum 4 months; Social Media Management: minimum 3 months). Additional terms for these services:

• Fees for months already elapsed and the agreed minimum commitment remain payable in full even if the customer terminates the service early, since the strategy (backlinks, articles, content, research) has already been or is being carried out.
• Once the minimum commitment period is fulfilled, the service continues on a monthly basis and may be discontinued by the customer simply by not renewing the following month's order.
• SEO: Wipinweb uses White Hat SEO techniques compliant with Google's guidelines, but ranking, traffic, or search position results cannot be guaranteed, as they depend on factors beyond our control (search engine algorithms, competition level, third-party platform policies). Testimonials shown are actual results from specific clients and are not a contractual guarantee of the same outcome for every customer.
• Social Media Management: Content will be reviewed/approved by the customer before publishing. Growth in followers, engagement, or reach cannot be guaranteed, as it depends on the algorithms and policies of each platform (Instagram, Facebook, TikTok, etc.), which are beyond our control.
• If the service requires access to the customer's social media or third-party platform accounts, the security of credentials provided is a shared responsibility, and the customer is advised to revoke such access once the engagement ends.

5. Work Process

Estimated turnaround time varies depending on project complexity and the completeness of materials provided by the customer. Delays caused by slow responses or missing materials from the customer are not Wipinweb's responsibility.

6. Revisions

Each service package includes a number of free revisions according to the chosen package. Revision requests beyond that allowance, or major changes outside the original scope (significant changes to the concept/brief), will incur an additional fee that will be communicated before the work is done.

7. Cancellation and Refunds

Order cancellations requested before work begins are eligible for a full refund. Payments (down payment or full settlement) for work already in progress are non-refundable, as they have been allocated to the time and resources already spent. For subscription services (SEO/Social Media Management), the minimum commitment terms in Section 4 apply and cannot be offset by a refund.

8. Domain, Hosting, and Third-Party Access

Domain and hosting provisions for website development packages vary depending on the package chosen and will be confirmed in writing (via WhatsApp/email) at the time of order. Unless otherwise agreed, renewing the domain/hosting after the agreed period is the customer's responsibility — failure to renew may result in the website becoming inaccessible.

9. Intellectual Property Rights and Content Warranty

Final deliverables (design files, source code, or other digital assets) become the customer's property once payment is fully settled. Wipinweb reserves the right to showcase completed work as portfolio, unless the customer requests in writing that it not be published.

The customer warrants that all materials (logos, photos, text, brand assets, etc.) provided for the work are either owned by them or used with valid permission, and do not infringe the copyright, trademark, or other intellectual property rights of any third party. The customer agrees to indemnify and hold Wipinweb harmless from any third-party claims, demands, or losses arising from a breach of this warranty.

10. Referral Program and Commission

A customer's referral voucher code may earn commission when used by another customer, subject to the terms in effect at that time. Commission withdrawals are processed according to the schedule and verification set by Wipinweb, including verification of the bank account details provided by the customer.

11. Limitation of Liability

Wipinweb is not liable for indirect losses, loss of profit, or any consequential damages arising from the use of the delivered service (e.g. downtime from third-party hosting/domain providers, third-party platform policy or algorithm changes, or data entry errors made by the customer). To the extent permitted by applicable law, Wipinweb's total liability for any order is capped at the total amount paid by the customer for that order.

12. Force Majeure

Wipinweb is not liable for any delay or failure to perform its services caused by circumstances reasonably beyond our control, including but not limited to natural disasters, national internet/power outages, government policy, or disruptions to third-party platforms (hosting, payment gateways, social media, search engines).

13. Unilateral Termination

Wipinweb reserves the right to terminate or refuse an order without any obligation to refund if the customer is found to have provided unlawful or fraudulent content/instructions, or has engaged in conduct that harms or harasses the Wipinweb team.

14. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of the Republic of Indonesia. Any dispute arising from these terms shall first be settled amicably through deliberation. If no agreement is reached, the dispute shall be resolved through the District Court (Pengadilan Negeri) with jurisdiction over PT Wipin Tech Group's domicile.

15. Changes to These Terms

Wipinweb reserves the right to update these terms and conditions at any time. Changes will be posted on this page and take effect from the updated date.

16. Contact Us

If you have any questions regarding these terms and conditions, please contact us via:

• Email: admin@wipinweb.com
• Phone: +62 8519-8330-157